Overview

Cyber security incident response can be a dynamic and unpredictable process. What starts out as a simple alert may lead a team down a rabbit hole full of surprises. The Sandia Cyber Omni Tracker, SCOT, is a cyber security incident response (IR) management system designed by cyber security incident responders to provide a new approach for managing security alerts, including coordinating team efforts, capturing team knowledge, and analyzing data for deeper patterns. SCOT integrates with existing security applications to provide a consistent, easy to use interface that enhances analyst effectiveness.

Philosophy

When Sandia’s IR team was looking for a system to capture its work product, they already had a great deal of experience with existing products. RT and its IR extensions, TRAC and Remedy were products that had been tested, along with several large SEIMS. For various reasons, none of these tools were adopted by the team. For some, the complexity of the tool prevented an already overloaded team from utilizing it. For others, there was a mismatch between what would be required of the team in order to use it and the reality of how the current IR process worked. From these frustrations and to fill the IR team’s need, SCOT was developed with these principles in mind:

  • SCOT should require minimal training to use and understand
  • SCOT should aim to always improve the effectiveness and efficiency of the IR analyst
  • SCOT should reward the IRT for it use.

Why Use SCOT

  • Designed to be easy to use, learn, and maintain.
  • Real-time updating keeps team in sync and their efforts coordinated.
  • Automated detection and correlation of common cyber security indicators such as IP addresses, domain names, file hashes and e-mail addresses.
  • Alert centralization from a wide range of security systems.
  • Extensible plugin infrastructure to allow additional automated processing.
  • Full Text searchable knowledge base that allows the entire team to easily discover and learn from past cyber security events.
  • Open Source. Hack it up to meet your needs. (Please share!)

Our current users state:

  • SCOT just works and never slows me down.
  • I’m putting more and more of my investigation notes into SCOT. It has paid of tremendously for me and helped me discover several non-obvious patterns.
  • Aside from my e-mail client, it’s the one application that is always on my screen.
  • Give up SCOT? I’d leave incident response first!

Terminology

Having a common vocabulary is very important to improve understanding. So many terms are overloaded with meanings or have different connations to different teams. The following sections define terms that SCOT use and the interpretation of those terms in SCOT’s context.

IRT

Incident Response Team, a group of analysts that look for and respond to security conditions.

Alertgroups

Many security applications have the ability to send data to other systems when certain conditions are met. These methods often vary widely. There is one commonality among most applications, however, and that is E^mail.

One of the ways SCOT can accept information from other systems is by setting up an IMAP inbox that these systems can send E^mail to. SCOT then periodically checks that inbox, and ingests any new email messages it finds.

The E^mail messages may often contain several “rows” of data. For example, several IDS alerts could be bundled up into a single E^mail message. This grouping of alerts is called an “Alertgroup.” In other words, an Alertgroup consists of one or more “Alerts” that was entered into SCOT at the same time.

Alerts

An individual “row” from an “Alertgroup.” An alert can consist of any number of key^value pairs. An example alert could be the output of an IDS system that shows a specific rule had triggered and the relevant details of that triggering.

The “Alert” is the starting point for the SCOT processing workflow. Analysts triage the incoming alerts and close or promote those alerts into “Events.”

Events

Typically, an experienced analysts should be able to deteremine if there is something interesting about an alert in a few minutes time. If there further investigation is merited, the alert should be promoted to an “Event.”

The Event is where the majority of the IRT’s work will be recorded. Promotion to an “Event” is a signal for the IRT that there might me something that needs the team’s attention.

Each analysts is capable of adding information into “Entries” and those notes are instantly available to the rest of the team (assuming proper authorization).

The event lifecycle includes research and collection of data about the event from the resources available to the team. A summary may be created to allow others coming late to the party to get up to speed. Mitigation activities can be documented as well. Some Events are so serious in nature or group of Events can be aggregated into an “Incident.” Finally, Events can be closed as a signal that no further activity on that Event is expected. If that expectation proves false, the team can still add entries or even re^open the event.

Entry

An entry is a chunk of text or graphic data that is stored in SCOT. Entries are associated with Alertgroups/Alerts, Events, Incidents, Intel, and Entities. The data entered into a Entry is scanned for “Entities” and “Flair” is applied to entry to aid the analysts.

Entries are “owned” by the creator of the entry, but may be edited by anyone in the modify group. Any entry can be “promoted” to Summary status and will appear at the top of the detail page. Entries may also be designated as a “Task.”

Task

An Entry that has been marked as a task. Tasks track “to^do” items and serve as reminders to do things as well as requests for help from your team. Tasks can not be assigned to others, as a user must “take” ownership of a task. This prevents people from claiming not to see tasks in their “queue” and promotes a proactive approach to team coordination.

Entity

Entities are a growing list of string fragments that SCOT can detect within entry data. Examples include IP addresses, E^mail addresses, Domain names, MD5 hashes, SHA1 hashes, SHA256 hashes, E^mail message id strings, and filenames with common extensions. Entities can be thought of as IOC’s.

Once detected in Entry data, Entities are cross referenced with the entirety of SCOT’s historical records. Various data enrichment activities can also take place based on the type of Entity. Finally, the source Entry data is rewritten to “Flair” or highlight these strings.

Flair

Flair is the highlighting and decoration of Entities. First Entities are wrapped in a span that highligts them in yellow. Next various icons are attached to the span that represent the number of times this entity has appeared in SCOT, flags for geoip data, if additional notes about the Entity are available, and others that you can implement.

Intel

Often, IRTs receive information about threats, reports from other entities, and other general information that can be thought of as Intel. Storing these items within SCOT allows SCOT to detect entities, flair them, and cross reference these entities in existing and future Alerts and Entries.